Refund Policy

Last updated: October 22, 2026

This refund policy is an integral part of the Terms of Service for the website www.amoraplus.it and applies to all online purchases.

1. Right of Withdrawal (for consumer customers)

In accordance with the Legislative Decree No. 206/2005 (Consumer Code), you have the right to cancel your purchase within 14 days from the date you receive the product, without having to provide any reason.

Conditions for exercising the right of withdrawal:

• The product must not have been opened or used.

• The product must be returned in its original packaging, undamaged and complete.

• Notice of withdrawal must be submitted using our contact form on the website, specifying the order number and your intention to exercise your right of withdrawal.
  

2. Return Procedure

Once the request for withdrawal has been received:

• We will provide you with instructions on how to return the item.

• The shipping costs for returns are paid by the customer.

• We recommend using a trackable shipping method: we are not responsible for lost returns.

3. Refund Timelines

After receiving the returned product and verifying that it is intact:

• The refund will be issued within 5–10 business days.

• The refund will be processed using the same payment method used for the purchase.

• Any additional charges incurred for express delivery (if requested by the customer) will not be reimbursed.

4. Non-refundable products

No refund will be issued in the following cases:

• The product has been opened or used.

• The product was damaged or tampered with after delivery.

• The request was made more than 14 days from the date of receipt.

5. Defective or Damaged Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery using the contact form on our website and attach a photo of the damage. We will issue a refund or send a replacement at no additional cost.